Terms and Conditions

Made by the Forge Ltd (hereinafter called the Seller only accepts orders for and only sells its goods upon and subject to the following conditions.  These Terms & Conditions will always prevail in the event of a dispute.

The Buyer’s attention is particularly drawn to Clause 11.

1.         Definitions

The Seller                   means Made by the Forge Ltd of Fidgeons Farm, Bramford, IP8 4JJ.

The Buyer                   the person who buys or agrees to buy the goods from the Seller.

Conditions                  the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

Goods                          the items which the Buyer agrees to buy from the Seller as set out in the Schedule.

Price                             the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.

2.         Conditions

2.1       These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

2.2       All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.  

2.3       Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4       Trading address: The location of the Buyers’ business at the time of setting up an account is the only address to be used to trade from. Any further business premises must be authorised by the sales representative for the specific location before the Sellers’ and associated brand products are sold from and/or displayed at the premises. 

3.         Price and Ordering

3.1         UK suggested retail prices include VAT at 20.00% which would be adjusted immediately should there be a change in the rate. VAT is not charged on goods shipped outside the UK, including the EU, where customers have provided the company with their VAT number, the Channel Islands or the Isle of Man. 

3.2       The Seller reserves the right to increase prices of any product at any time without notice. This includes but is not limited to where, through circumstances beyond the Seller’s control, the seller’s costs of manufacture increase, or the seller would otherwise suffer loss through currency fluctuations. The Seller reserves the right to vary the price of goods at any time upon reasonable notice to the Buyer.

3.3        The Seller is pleased to accept orders by email. The Seller will endeavour to meet delivery date requests however the Seller shall not be liable for the consequences of any delay however caused.

3.4.      Quotations indicate the price at which the Seller is willing to supply goods.  No contract will arise until the customer has accepted or paid a quote and/or paid a Pro-Forma invoice raised as a result of the acceptance of a quote.

4.         Payment and Interest

4.1       All accounts are based on a Pro-Forma basis and no credit is given without prior written consent from a director at the Seller’s company. Payment can be made by BACS and most major credit and debit cards.

4.2       The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.

5.         Goods

5.1       The Goods are described in the Pro-Forma.  The Seller pledges that (subject to the other provisions of these terms and conditions) upon delivery, the goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and be reasonably fit for any particular purpose for which the goods were purchased if the customer had made known the intended purpose to the Company in writing prior to payment of the order and that the Seller had confirmed in writing the understanding of this purpose. The Seller will not be held responsible for any misunderstandings that lead to order errors however caused without express authorisation of a director of the Seller’s company. In this case, it does not exempt the other clauses in these terms.

5.2       The Seller reserves the right to amend or change the specification of the Goods if required by any applicable statutory or regulatory requirements.

5.3       Bespoke goods (made to order) may not be returned under any circumstances. There is no obligation on the part of the Seller to accept the return of any goods ordered in error or because the Buyer has changed his/her/its mind. The Seller reserves the right to charge a restocking fee on any standard items that are returned. The Buyer is solely responsible for the cost of carriage. No returns are accepted under any circumstances following thirty (30) days after delivery of goods. 

 5.4    Unauthorised returns will not be accepted under any circumstances. They may be returned and costs charged to the Buyer’s account. It is the Buyer’s responsibility to ensure that the goods are returned adequately packed. Damaged returns that have been accepted and signed for as in perfect condition will not be accepted for credit. 

6.         Warranties

6.1       The Seller warrants that for a period of 12 months commencing on the date of delivery of the Goods (Warranty Period), the Goods shall:

6.1.1     conform with their description;

6.1.2     be of satisfactory quality with the meaning of the Sale of Goods Act 1979; and

6.1.3     be fit for any purpose held out by the Seller.

7.         Delivery of the Goods

7.1       Delivery of the Goods shall be made to the Buyer’s address.  The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for the date of delivery.

7.2       The Seller undertakes to reasonably endeavour to despatch the Goods on an agreed delivery date, but does not guarantee to do so.  Time of delivery shall not be of the essence of the contract.

7.3       The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer may not reject the Goods but shall accept the Goods delivered as part performance of the contract, and a pro-rata adjustment to the Price shall be made.

7.4       If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

7.5.      Delivery Weight. The products supplied by the Seller can weigh a substantial amount and could be misconstrued as a problem under Health & Safety regulations. The Seller cannot be held responsible if any injury is incurred in the handling of their products. The Sales Office offers a service of weight information. The Buyer can therefore establish the weight of a parcel prior to delivery. 

7.6       Delivery to another address. Whilst this may cause inconvenience, Goods must be   

subjected to the same checks as if they were being delivered to the Buyer. 

7.7       Any claims caused as a result of damage in transit claims must be received within 7 days of receipt to be considered. Any use of items supplied by the Seller to the Buyer including use of, installing, repairing, alteration, commissioning or maintenance will void any claim from damage in transit.

8.         Acceptance of the Goods

8.1       The Buyer shall be deemed to have accepted the Goods 2 days after delivery to the Buyer.  

8.2       The Buyer shall carry out a thorough inspection of the Goods within 7 days and give notice in writing to the Seller after discovering that some or all of the goods do not comply with the Warranty above. The Buyer must return the Goods to the Seller at the Buyer’s cost and the Seller shall, at its option, repair or replace any Goods that are defective, or refund the price of such defective Goods.

8.3       Where the Buyer has accepted, or has been deemed to have accepted, the Goods, the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.  

9.         Title and Risk

9.1       Risk shall pass on delivery of the Goods to the Buyer’s address.

9.2       Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.

9.3       Until title passes, the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.

9.4       The Seller may at any time before title passes and without any liability to the Buyer:

9.4.1     repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and

9.4.2     for that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.

9.5       The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.

10.       Carriage of Goods

Carriage will be chargeable on all sales.  This will be at the rate stated on the quote or Pro Forma. The Seller reserves the right to add additional charges if shipping prices increase in the time between payment and booking of courier services. 

11.       Limitation of Liability:  THE BUYER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

11.1      Nothing in these Conditions shall limit or exclude the Seller’s liability for:

11.1.1   death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

11.1.2   fraud or fraudulent misrepresentation;

11.1.3   breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or 

11.1.4  defective products under the Consumer Protection Act 1987.

11.1.5  any matter in respect of which it would be unlawful for the Contractor to exclude or restrict liability.

11.2      Subject to clause 11.1:

11.2.1  the Seller shall under no circumstances whatever be liable to the Buyer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

11.2.2  the Seller’s total liability to the Buyer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total amount of the invoice value.

11.3      After the Warranty Period, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract. 

11.4      This clause 11 shall survive termination of the Contract.

12.       Notices/Communications

12.1     Any notice or other communication given to a party, under or in connection with this agreement, shall be in writing addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, or e-mail.

12.2     A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address stated in this Agreement or to such other address (being in Great Britain) as the addressee may from time to time have notified for the purpose of this Clause; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by e-mail, one Business Day after transmission. 

12.3     The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

13.       Entire Agreement

13.1     This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

13.2     Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

14.       Force Majeure

14.1     If either party to this Agreement is prevented or delayed in the performance of any of its respective obligations under this Agreement by “force majeure”, then such party shall be excused the performance for so long as such cause of prevention or delay shall continue;

14.2     For the purpose of this Agreement ‘force majeure’ shall be deemed to be any cause affecting the performance of this Agreement arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of such party and inter alia including, but not limited to the following:

14.2.1   Strikes, lockouts or other industrial action;

14.2.2   Terrorism, civil commotion, riot, invasion, war threat or preparation for war;

14.2.3   Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, bad weather or other natural physical disaster;

14.2.4   Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; and

14.2.5   Political interference with the normal operations.

15.       Survival of Causes of Action

The termination of this Agreement, howsoever occurring, shall not affect the rights and liabilities of the parties already accrued at such time nor affect the continuance in force of such of its provisions as are expressed as or capable of having effect after such termination.

16.       Severability

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction, such provision shall be severed and the remainder of the provisions of this Agreement shall continue in full force and effect as if this Agreement had been executed with the illegal or unenforceable provision eliminated.

17.       Waiver

A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default.  No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

18.       Variation

18.1     No variation of this Agreement shall be effective unless it is in writing and signed by both parties (or their authorised representatives). 

18.2     The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.

19.       Law and Jurisdiction

19.1     This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

19.2     Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

“My portiere bar is beautifully made and a real quality piece that will last as long as the house! Can’t thank you enough. No ridiculous waiting times either. Highly recommend.”

Julie Watson

To offset our own carbon footprint, we pledge to plant a tree for every order received.